Government Procurement UX
Overview
Led UX design for LKPP (Lembaga Kebijakan Pengadaan Barang/Jasa Pemerintah) — Indonesia's National Government Procurement Agency. Simplified complex multi-stakeholder procurement processes into a digital-first experience.
Design Process
Policy Research
Studied procurement regulations across 34 provinces
User Interviews
Conducted 40+ interviews with procurement officers, vendors, and auditors
Journey Mapping
Mapped 5 key procurement workflows with 30+ decision points each
Prototype Testing
Remote and in-person testing with government procurement staff
Accessibility
Ensured WCAG 2.1 AA compliance for government platform
Outcomes & Impact
Platform serves 10M+ registered users. Procurement cycle time reduced by 45%. Vendor onboarding from 30 days to 3 days.
Putri Wulandari
PM & UX Lead
AI Product Manager & Service Designer based in Jakarta, ID.
Project Info
Client
LKPP
Category
Govtech
Year
2024
Key Metric
10M+ Users